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  • Monday : Closed
  • Tuesday : 9am to 5pm
  • Wednesday : 9am to 1pm
  • Thursday : 9am to 5pm
  • Friday : 9am to 5pm
  • Saturday : 9am to 1pm
  • Sunday : Closed

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Chimney Care & Safety

Chimney Safety

All the appliances you have in the home operate more reliably, efficiently and, most importantly, safely, if they are installed and serviced correctly. Solid fuel appliances are no exception to this and following these few simple guidelines will ensure safe and efficient operation.

A Carbon Monoxide Alarm is now available from the Solid Fuel Association.

Ventilation Air is Vital - Heating appliances, whatever fuel they burn, need to be able to 'breathe' in order to function efficiently and safely. To 'breath', they need a constant and sufficient flow of air so the room must not be completely airtight. If your home has draught-proofing or double-glazing fitted you may need vents or airbricks in an exterior wall of the room. If vents or airbricks are already there always ensure they are not blocked or covered. If in doubt contact your local HETAS heating engineer to check your ventilation.

Flue Cleaning - To enable your appliance to 'breathe' efficiently it is absolutely essential that you do not allow soot or ash to build up where it can hinder or prevent the free flow of smoke and other products of combustion.

  • Empty and check the ash can every day.
  • Flue ways at the back of the boiler should be cleaned once a week, but always let the fire go out and allow ashes to cool before cleaning.
  • The throat plates at the top of the roomheater should be removed and cleaned monthly.
  • Have your chimney swept at least once every year, preferably before each winter.
  • Always use a recommended chimney sweep, preferably a member of the National Association of Chimney Sweeps or the Guild of Master Sweeps, both being associations of true professionals in the field.
  • Check in Yellow Pages or contact us for a list of members in your area.

Your Safety Checklist

  • Proper ventilation.
  • Regular cleaning and sweeping.
  • Always use the right fuel.
  • Never leave an open fire unattended without a fireguard.
  • Always use a securely fitted fureguard when children are in the house.


If your appliance begins to burn slowly, goes out frequently or if you smell or suspect fumes, open doors and windows. Carefully put out the fire, or allow it to burn itself out. Do not stay in the room any longer than necessary. Do not attempt to re-light the apploance until a professional has checked it. Contact your local HETAS heating engineer or the Solid Fuel Advice Line on 0845 601 4406.